Authenticity Guarantee
In short: Every product sold by Vaps Dubai AE is 100% genuine. We source only from authorised distributors, ship items in sealed manufacturer packaging, and stock products that meet the UAE.S 5030:2018 standard certified through MoIAT/ECAS.
Sourced only from authorised suppliers
Vaps Dubai AE buys stock through legitimate, authorised supply channels. We do not sell counterfeit, refurbished, or grey-market goods. Each device, pod, and e-liquid arrives in its original, factory-sealed packaging so you receive exactly what the manufacturer intended.
Compliance with UAE standards
Electronic nicotine products sold legally in the UAE must meet UAE.S 5030:2018 and be certified through the Emirates Conformity Assessment Scheme (ECAS), administered by the Ministry of Industry and Advanced Technology (MoIAT). Certification can vary by SKU and formulation, so we recommend checking the physical ECAS/MoIAT conformity mark on your unit. Learn more at moiat.gov.ae.
How to verify your product is genuine
- Check that the packaging is factory-sealed and undamaged on arrival.
- Scratch off the manufacturer security code, where provided, and validate it on the brand’s official verification website.
- Confirm that batch numbers, holograms, fonts, and print quality match genuine retail packaging.
- Inspect the device for correct branding, weight, finish, and build quality.
If you suspect a counterfeit
If you ever doubt the authenticity of something you received from us, contact our team immediately with your order number and clear photos of the product and packaging. Where a genuine issue is confirmed, we will arrange a replacement or resolution in line with our Refund and Returns Policy. You can reach us on WhatsApp at +971 56 389 8101.
Frequently asked questions
Are Vaps Dubai AE products genuine?
Yes. All products are 100% authentic, sourced from authorised distributors and shipped in sealed manufacturer packaging.
How can I check a product is real?
Verify the manufacturer security code on the brand’s official site, check the seal and holograms, and confirm the ECAS/MoIAT conformity mark on the unit.
What if I think my product is fake?
Contact us with your order number and photos. If a genuine issue is confirmed, we will replace it or resolve it under our returns policy.