Frequently Asked Questions (FAQ)

Welcome to the VapsDubai.ae FAQ page. Below you’ll find answers to the most common questions about our products, orders, delivery, and policies.

1. Are your products original?

Yes. All products sold on VapsDubai.ae are 100% original and sourced from trusted brands and authorized suppliers. We do not sell counterfeit or replica items.

2. How long does delivery take?

Delivery times may vary depending on your location. Most orders are delivered within 1–2 business days. You will receive confirmation once your order has been dispatched.

3. Do you offer same-day delivery?

Same-day delivery may be available in selected areas. Please contact our support team to confirm availability before placing your order.

4. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Online payment (payment link)
  • Other secure payment methods available at checkout

5. Can I return my order?

Yes, we offer a 24-hour return policy from the time of delivery. The product must be unused and in original packaging.

Due to hygiene and safety reasons, opened or used vape products cannot be returned.

6. What should I do if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery with:

  • Your order number
  • Clear photos or videos of the issue

We will review and arrange a replacement or refund if approved.

7. How can I track my order?

Once your order is confirmed and dispatched, our team will contact you with delivery details. You may also contact our support team for updates.

8. Do you sell to customers under 18?

No. We strictly do not sell vape products to anyone under the legal age. By placing an order, you confirm that you meet the legal age requirement.

9. Are vape products safe?

Vape products are intended for adult smokers. They contain nicotine, which is addictive. Please use responsibly and keep products away from children and pets.

10. How can I contact customer support?

You can contact us through:

📧 Email: info@vapsdubai.ae
🌐 Website: https://vapsdubai.ae/

Our support team is happy to assist you with any questions.