At Vaps Dubai, customer satisfaction is our top priority. We strive to ensure that every purchase meets your expectations. If you are not fully satisfied with your order, we offer a straightforward refund and returns process tailored for our UAE customers.
Eligibility for Returns
- Products can be returned within 7 days of delivery.
- Items must be in their original condition, unused, and in the original packaging with all accessories and tags intact.
- Certain items, such as personalized or perishable products, may not be eligible for returns (please check product details).
Steps to Initiate a Return
- Contact Us: Reach out to our customer support team via email or phone with your order details.
- Approval: Once approved, you’ll receive return instructions.
- Return the Product: Send the item back as per the instructions provided.
Refund Process
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days through your original payment method.
- Delivery charges are non-refundable unless the return is due to a defect or an error on our part.
Exchange Policy
If you wish to exchange an item, please follow the return process and place a new order for the desired product.
Non-Returnable Items
- Products marked as non-returnable during purchase.
- Opened or used items that are not in their original condition.
Contact Us
For assistance with returns or refunds, please contact our customer support team at Contact us. We are here to help you!
Thank you for shopping with Vaps Dubai!